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For assistance with making new bookings or paying for existing
bookings, please call 0333 3238 733
Complaints
We will do all we can to ensure you enjoy your Pontins Holiday, but we know that sometimes things may go wrong. We hope that you won’t need to complain, but if you do please see the steps below:
- If there is anything wrong with your holiday accommodation or the facilities on park whilst you are staying with us, please report the issues by telling the nearest Duty Manager who will try and put things right.
Pontins will always keep all your personal information safe and secure so due to Data Protection, we can only correspond with the Lead Name on the Holiday reservation. The complaints procedure can be found within our Terms and Conditions.
Prefer to speak to us?
Call our friendly holiday advisers on:
0871 474 2741
Please note: Calls are charged at 13p per minute + your chosen phone company access charge.
Our very friendly team are available Monday to Saturday 9am – 6pm.
Need extra assistance?
0333 3238 733
Calls charged at local rates
Group Bookings
0871 474 0744
Calls are charged at 13p per minute + your chosen phone company access charge.
Correspondence Address
Halecroft,
253 Hale Road,
Altrincham,
Cheshire,
WA15 8RE,
Holiday Park Details
Southport Holiday Park
Shore Road
Ainsdale, Southport
PR8 2PZ
Tel No: 08724 350 201
E-mail: reception741@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.
Pakefield Holiday Park
London Road, Kessingland
Lowestoft, Suffolk
NR33 7PF
Tel No: 08724 350 205
E-mail: reception745@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.
Sand Bay Holiday Village
Beach Road, kewstoke
Weston Super Mare
BS22 9UR
Tel No: 08724 350 206
E-mail: reception751@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.
